{"store":{"baseInfo":{"podcastTitle":"The Money Marketing Podcast","slug":"moneymarketing","podcastDescription":"Get the latest news, views, and expert analysis as the Money Marketing team speaks to leading guests about the industry’s hot topics.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/7520704/podmm_hvhrsh.png","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/7520704/podmm_hvhrsh_1200x628.jpg?s=62275a7a7a2599deda3b327e78aecf54&e=png","podcastUrl":"https://moneymarketing.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/moneymarketing/feed.xml","theme":"waves","podcastDeepLink":"https://www.podbean.com/pu/pbblog-4zua4-72c1c0","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":30,"gmtAdjustment":"GMT+00:00","useDaylightTime":1,"value":0,"text":"(GMT+00:00) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London","daylightStartTime":"Last Sunday of March +1 Hours","daylightEndTime":"Last Sunday Of October +1 Hours","timezone":"Europe/London"},"podcastDownloads":null,"totalEpisodes":475,"showComments":false,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":false,"author":"moneymarketing","engagementStatsBaseUrl":"https://d1.podbean.com/webplayer_engagement?u=679286eec05f83d2bd0b9a72","shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-4zua4-72c1c0-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/gb/podcast/the-money-marketing-podcast/id1505295310","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2Fmoneymarketing.podbean.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog7520704%26podcastIdTag%3D4zua4&dfl=https%3A%2F%2Fmoneymarketing.podbean.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/0bBYtZl4QiHPdmjgs3jIZ0","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"Amazon Music","link":"https://music.amazon.com/podcasts/2346b870-07e4-4031-879f-68904ba10ae4","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/AmazonMusic.png","title":null},{"name":"iHeartRadio","link":"https://iheart.com/podcast/97141661","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/iHeartRadio.png","title":null},{"name":"PlayerFM","link":"https://player.fm/series/2645166","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/PlayerFM.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"dark"},{"id":"Font","val":"Open Sans"},{"id":"SecondaryFont","val":"Open Sans"},{"id":"PlayerColor","val":"#3A61B9"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"hide"},{"id":"Favicon","val":null},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#FFFFFF"},{"id":"BackgroundImage","val":"https://mcdn.podbean.com/mf/web/xe7rd9/Podcast_1_-min07d19b18-b124-2ce6-0473-3af55e57abe4.png"},{"id":"BackgroundImageForMobile","val":null}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"PageHeaderBackgroundColor","val":"#A22321"}],"episode-list":[{"id":"EpisodeListType","val":"grid"},{"id":"EpisodesPerPage","val":10},{"id":"EpisodeStats","val":"show"}],"navigation":[{"id":"NavigationFontColor","val":"#ffffff"},{"id":"NavigationBackgroundColor","val":"#000000"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/3a2ME7UMoSJx","text":"Subscribe","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-Dd6xr6IlOukR","text":"Profile","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer1"},{"id":"FooterFontColor","val":"#ffffff"},{"id":"FooterBackgroundColor","val":"#000000"},{"id":"FooterCopyright","val":"Copyright 2020 All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[{"id":"ComponentImageText-1","val":{"ComponentFontColor":"#ffffff","ComponentBackgroundColor":"#1a1a1a","ComponentImage":"/assets/customize-component1.png","ComponentContent":"

The Money Marketing Podcast is your ultimate destination for insightful discussions on all things finance! 🎙️ Join us as we delve into the latest market trends, investment strategies, personal finance tips, and expert interviews. Get ready to expand your financial knowledge and make informed decisions! 💡💰 #Podcast #FinanceTalk #MoneyManagement

"}}]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":null,"appConfig":{"package":"com.podbean.app.generic","app_store_id":1484287462,"app_name":"Podbean Biz Podcast App","scheme":"enterprise-podbean-com"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":false,"organizationName":"Emap","organizationPageLink":"https://www.podbean.com/podcast-network/moneymarketingkuj2yrni"},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://moneymarketing.podbean.com","apiCommonParams":{"t":"679286ee","clientSignature":"b7bbeaf5efb13012be2c925f90ee7d6e","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":null,"commentsTotalPage":null,"commentsPage":null,"commentEpisodeId":null,"episode":{"id":"pb17167906","idTag":"dfmgj","title":"Weekend Essay: Providers need to up their customer service game","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/7520704/podmm_hvhrsh_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/7520704/podmm_hvhrsh_1200x628.jpg?s=62275a7a7a2599deda3b327e78aecf54&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/7520704/podmm_hvhrsh.png","previewContent":null,"content":"

If advisers' conversations on Twitter of late are anything to go by then it seems providers have a lot to do to get their customer service up to scratch.

Money Marketing's reporter Jean-Baptiste Andrieux looks at if there's such a thing as great customer service.

","publishTimestamp":1623418200,"duration":633,"mediaUrl":"https://mcdn.podbean.com/mf/web/p6m5wp/Weekend_Essay_-_Customer_Service9u7j7.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-dfmgj-105f622","likedCount":1,"deepLink":"https://www.podbean.com/ew/pb-dfmgj-105f622","transcriptUrl":null,"permalink":"/e/weekend-essay-providers-need-to-up-their-customer-service-game/","downloadLink":"https://www.podbean.com/site/EpisodeDownload/PB105F622DFMGJ","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":238,"status":"publish","hasMoreContent":false,"chaptersUrl":null},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-dfmgj-105f622","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false},"episode":{"id":"pb17167906","idTag":"dfmgj","title":"Weekend Essay: Providers need to up their customer service game","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/7520704/podmm_hvhrsh_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/7520704/podmm_hvhrsh_1200x628.jpg?s=62275a7a7a2599deda3b327e78aecf54&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/7520704/podmm_hvhrsh.png","previewContent":null,"content":"

If advisers' conversations on Twitter of late are anything to go by then it seems providers have a lot to do to get their customer service up to scratch.

Money Marketing's reporter Jean-Baptiste Andrieux looks at if there's such a thing as great customer service.