{"store":{"baseInfo":{"podcastTitle":"The Money Marketing Podcast","slug":"moneymarketing","podcastDescription":"Get the latest news, views, and expert analysis as the Money Marketing team speaks to leading guests about the industry’s hot topics.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/7520704/podmm_hvhrsh.png","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/7520704/podmm_hvhrsh_1200x628.jpg?s=62275a7a7a2599deda3b327e78aecf54&e=png","podcastUrl":"https://moneymarketing.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/moneymarketing/feed.xml","theme":"waves","podcastDeepLink":"https://www.podbean.com/pu/pbblog-4zua4-72c1c0","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":30,"gmtAdjustment":"GMT+00:00","useDaylightTime":1,"value":0,"text":"(GMT+00:00) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London","daylightStartTime":"Last Sunday of March +1 Hours","daylightEndTime":"Last Sunday Of October +1 Hours","timezone":"Europe/London"},"podcastDownloads":null,"totalEpisodes":474,"showComments":false,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":false,"author":"moneymarketing","engagementStatsBaseUrl":"https://d1.podbean.com/webplayer_engagement?u=678b37a96c6d3e8679045870","shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-4zua4-72c1c0-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/gb/podcast/the-money-marketing-podcast/id1505295310","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2Fmoneymarketing.podbean.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog7520704%26podcastIdTag%3D4zua4&dfl=https%3A%2F%2Fmoneymarketing.podbean.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/0bBYtZl4QiHPdmjgs3jIZ0","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"Amazon Music","link":"https://music.amazon.com/podcasts/2346b870-07e4-4031-879f-68904ba10ae4","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/AmazonMusic.png","title":null},{"name":"iHeartRadio","link":"https://iheart.com/podcast/97141661","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/iHeartRadio.png","title":null},{"name":"PlayerFM","link":"https://player.fm/series/2645166","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/PlayerFM.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"dark"},{"id":"Font","val":"Open Sans"},{"id":"SecondaryFont","val":"Open Sans"},{"id":"PlayerColor","val":"#3A61B9"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"hide"},{"id":"Favicon","val":null},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#FFFFFF"},{"id":"BackgroundImage","val":"https://mcdn.podbean.com/mf/web/xe7rd9/Podcast_1_-min07d19b18-b124-2ce6-0473-3af55e57abe4.png"},{"id":"BackgroundImageForMobile","val":null}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"PageHeaderBackgroundColor","val":"#A22321"}],"episode-list":[{"id":"EpisodeListType","val":"grid"},{"id":"EpisodesPerPage","val":10},{"id":"EpisodeStats","val":"show"}],"navigation":[{"id":"NavigationFontColor","val":"#ffffff"},{"id":"NavigationBackgroundColor","val":"#000000"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/3a2ME7UMoSJx","text":"Subscribe","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-Dd6xr6IlOukR","text":"Profile","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer1"},{"id":"FooterFontColor","val":"#ffffff"},{"id":"FooterBackgroundColor","val":"#000000"},{"id":"FooterCopyright","val":"Copyright 2020 All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[{"id":"ComponentImageText-1","val":{"ComponentFontColor":"#ffffff","ComponentBackgroundColor":"#1a1a1a","ComponentImage":"/assets/customize-component1.png","ComponentContent":"

The Money Marketing Podcast is your ultimate destination for insightful discussions on all things finance! 🎙️ Join us as we delve into the latest market trends, investment strategies, personal finance tips, and expert interviews. Get ready to expand your financial knowledge and make informed decisions! 💡💰 #Podcast #FinanceTalk #MoneyManagement

"}}]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":null,"appConfig":{"package":"com.podbean.app.generic","app_store_id":1484287462,"app_name":"Podbean Biz Podcast App","scheme":"enterprise-podbean-com"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":false,"organizationName":"Emap","organizationPageLink":"https://www.podbean.com/podcast-network/moneymarketingkuj2yrni"},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://moneymarketing.podbean.com","apiCommonParams":{"t":"678b37a9","clientSignature":"2b9132015314db129cc2d122bef87b36","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":null,"commentsTotalPage":null,"commentsPage":null,"commentEpisodeId":null,"episode":{"id":"pb24419890","idTag":"rnvw8","title":"Weekend Essay: Is ‘sorry’ really the hardest word?","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog7520704/Is_sorry_really_the_hardest_word6yutq_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog7520704/Is_sorry_really_the_hardest_word6yutq_1200x628.jpg?s=f1f81287a472bf868a98721e7f8b8f4e&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog7520704/Is_sorry_really_the_hardest_word6yutq.png","previewContent":null,"content":"

In this Weekend Essay, Tom Browne reflects on the art of apologising in financial services, spotlighting recent cases from Aegon UK and the PFS. He examines why some apologies resonate while others fall flat, the fine line between sincerity and damage control, and why saying sorry can be a powerful act of strength.

Listen now:

","publishTimestamp":1732285560,"duration":371,"mediaUrl":"https://mcdn.podbean.com/mf/web/tzhjpfvjk3ap3gjb/Tom_WE_Apoligies7f9yo.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-rnvw8-1749e32","likedCount":0,"deepLink":"https://www.podbean.com/ew/pb-rnvw8-1749e32","transcriptUrl":null,"permalink":"/e/weekend-essay-is-sorry-really-the-hardest-word/","downloadLink":"https://www.podbean.com/site/EpisodeDownload/PB1749E32RNVW8","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":55,"status":"publish","hasMoreContent":false,"chaptersUrl":null},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-rnvw8-1749e32","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false},"episode":{"id":"pb24419890","idTag":"rnvw8","title":"Weekend Essay: Is ‘sorry’ really the hardest word?","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog7520704/Is_sorry_really_the_hardest_word6yutq_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog7520704/Is_sorry_really_the_hardest_word6yutq_1200x628.jpg?s=f1f81287a472bf868a98721e7f8b8f4e&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog7520704/Is_sorry_really_the_hardest_word6yutq.png","previewContent":null,"content":"

Listen now: